Why Instruct Swift?
complaints procedure
  • Our natiowide team of appointed representatives go through a rigourous and ongoing training regime. We carry out stringent credit checks, CRB checks and the Managing Director accompanies all field staff as part of their induction and then every six months to carry out appraisals.

  • ​​We will act within 24 hours of receipt of all instructions and will not hold a case for more than 30 days. We are fully aware speed is of the essence and if we have failed to gain a postive result within 30 days, we will return the file with no charge unless you request an extension.

  • ​Treating customers fairly is key to all our practices and procedures and is embedded within the culture of the Business. All our staff are fully versed on current FCA guidelines and will refer any sign of potential debtor vulnerabability to the lender prior to any enforcement action.

  • ​Over a decade of recovery experience involving the full spectrum of scenarios from a hostile third party repossession to the pre-planned voluntary surrender.¬†

  • ​Phase two and three specialists, achieving results where others have failed.

  • Wide array of lenders use our services from small operations to nationwide high street lenders. We act upon instructions from lenders specialsing in hire purchase, lease, conditional sale, Bill of Sale lending and rental. Repeat business is the life blood of the Business and the majority of new instructions come from recommendations within the credit sector.

  • ​Full auditing, reporting and real time case updates via our secure client portal.

  • Short term secure asset storage facilities or delivery to a pre arranged remarketing location of your choice.

  • ​Fixed fees. No success, no charge.

  • Compound recovery, we will pay compound fees on your behalf and recharge at cost.

complaints procedure